Project Intro

The Massachusetts eHealth Collaborative (MAeHC) was selected by the eight Community Health Centers and the Massachusetts League of Community Health Centers to assist the health centers in developing a Health Information Exchange (HIE) strategy. The CHCs received a grant from the Neighborhood Health Plan insurer to assist with the costs of strategy development and implementation.

MAeHC, through a series of meetings with each CHC, gathered and assessed information related to current technology, information exchange practices and workflows, key trading partner identification, and future HIE needs. The MAeHC team compiled the information from each CHC to establish a set of requirements to shape the HIE strategy. MAeHC then researched HIE options, matched the CHC requirements, and presented the Pros and Cons of each option to the CHC leadership team. MAeHC formally recommended a two-part HIE strategy for the CHCs comprised of establishing connections through NextGen Share and the Mass HIway. The CHCs selected MAeHC’s recommendation as the formal strategy moved to the implementation phase of the project.

MAeHC was then selected by the CHC cohort to implement the HIE strategy selected. MAeHC established contact and facilitated discussions with all of the 28 healthcare organizations identified by the CHCs as key trading partners. MAeHC helped establish HIE connectivity with trading partners by identifying HIE connection options, reviewing best practices for patient consent, assisting with message testing, reviewing best practice workflows, and providing project management services for the CHCs and trading partners.

The CHCs were able to collectively satisfy the grant requirements by advancing HIE technology and capability at each site and connecting with most of the identified trading partners for meaningful and ongoing exchange of information.

At a Glance


Community Health Center HIE Strategy & Implementation


Eight CHCs received a grant from Neighborhood Health Plan (NHP) to develop and implement an HIE strategy that would connect each CHC with key trading partners for sending and receiving health information electronically.

The CHCs and the Mass League of CHCs released an RFP for assistance and ultimately selected MAeHC to help the CHCs design the strategy, and again selected MAeHC to implement the strategy and connect the CHCs to key trading partners.


  • Meet the grant requirements by advancing HIE technology and capability at all eight CHCs, including inbound and outbound exchanges with key trading partners identified.
  • Each CHCs is connected to the NextGen HISP, has access to all Mass HIway participants, and all Direct Trust certified HISPs. Each CHC has the technical ability to meet all 2016 Meaningful Use measures.
  • Each CHC forged a meaningful connection with a key trading partner, and has established the ability to connect with additional trading partners in the future.


MAeHC Services


  • Project management services for all phases of the project
  • Health Information Technology and workflow assessments for each CHC identify HIE needs, key trading partner organizations, current technology capabilities, and potential options for strategy.
  • Comprehensive HIE strategy including 5 options for establishing HIE connectivity, including anticipated timelines, costs, and effectiveness at meeting each CHC’s needs.
  • Strategy implementation, including contacting 28 trading partner organizations to research HIE connectivity options and facilitate technical and workflow discussions between CHC, trading partner, and various IT software vendors.
  • Facilitated group discussions between CHC leadership and implementation teams to review progress, answer questions, share knowledge, and form working relationships to continue beyond project close.